Documentation & Resources
Everything you need to get the most out of our data center, cloud, and managed IT services. Browse guides, API references, and best practices.
Quick Start Guides
Get up and running quickly with step-by-step setup instructions.
Onboarding Guide
Complete setup walkthrough for new enterprise clients — from account provisioning to first deployment.
Portal Access Setup
Configure your client portal, set up SSO authentication, and manage user roles and permissions.
Network Connectivity
Establish cross-connects, BGP peering, and VPN tunnels to your colocation or cloud infrastructure.
Monitoring Setup
Integrate with our 24/7 NOC monitoring dashboards, configure alerting thresholds and escalation paths.
Browse by Category
Getting Started
Quick setup guides and onboarding resources to get you up and running.
Platform Overview
Introduction to Eilax™ services and portal.
Account Setup & Onboarding
Complete setup walkthrough for new enterprise clients — from account provisioning to first deployment.
Portal Access & SSO Setup
Configure your client portal, set up SSO authentication, and manage user roles and permissions.
API Quickstart
Authenticate and make your first API call in under 10 minutes.
Colocation
Rack provisioning, power management, physical security, and facility operations documentation.
Rack Deployment Guide
Plan and deploy your hardware with power and cooling specs.
Remote Hands Requests
Submit, track, and manage on-site support requests.
Physical Security & Access
Badge access, visitor policies, and biometric protocols.
Power & Cooling Reference
Redundant power configurations, PDU management, and cooling zones.
Managed Cloud
Multi-cloud architecture, VM management, auto-scaling, cost optimization, and migration guides.
Cloud Architecture Patterns
Design patterns for high-availability deployments across AWS, Azure, and Google Cloud.
VM Provisioning & Scaling
Deploy virtual machines and configure auto-scaling policies.
Storage & Snapshots
Manage block storage, object storage, and scheduled snapshots.
Cloud Networking (VPC)
Configure VPCs, subnets, peering, and load balancers.
Cost Optimization Guide
Right-size resources, set budgets, and leverage reserved capacity for savings.
Network Services
SD-WAN configuration, DDoS mitigation, DNS management, and bandwidth optimization.
Cross-Connect Setup
Request and configure physical cross-connects and meet-me rooms.
BGP Peering & Interconnection
Setting up BGP sessions, private peering, and cross-connect provisioning between facilities.
DDoS Protection
Configure and tune volumetric and application-layer DDoS mitigation.
SD-WAN Configuration
Deploy and manage software-defined WAN for branch connectivity.
DNS Management
Manage DNS zones, records, and failover configurations.
Cybersecurity
Threat detection, SIEM integration, incident response playbooks, and compliance frameworks.
Firewall Rule Management
Create, modify, and audit firewall policies across your infrastructure.
SIEM & Log Analysis
Configure log ingestion, correlation rules, and alerting.
Vulnerability Scanning
Schedule scans, review findings, and track remediation.
Incident Response Procedures
Step-by-step guide for security incidents — from detection through containment and recovery.
Compliance Audit Preparation
Checklist and documentation requirements for SOC 2, ISO 27001, PCI DSS, and HIPAA audits.
Backup & DR
Disaster recovery planning, backup schedules, RTO/RPO targets, and failover testing procedures.
Backup Policy Configuration
Set retention periods, schedules, and storage targets.
Disaster Recovery Runbooks
Step-by-step failover and failback procedures.
Recovery Testing Guide
How to plan, execute, and validate your DR failover tests with zero production impact.
Data Restore Procedures
Restore files, databases, and full systems from backup.
Managed IT
Help desk procedures, SLA management, patch management, and IT governance best practices.
Ticketing & Support Portal
Submit and track support requests with SLA tracking.
Monitoring & Alerting
Integrate with our 24/7 NOC monitoring dashboards, configure alerting thresholds and escalation paths.
Patch Management
Review, approve, and schedule OS and application patches.
Change Management Process
Submit change requests and follow the approval workflow.
Understanding Our SLA Tiers
Detailed breakdown of our 99.999% uptime guarantee, response times, and credit policies.
API & Integrations
Programmatic access to infrastructure management, monitoring, and billing.
Authentication & API Keys
Generate keys, manage scopes, and rotate credentials.
REST API Reference
Full API documentation for infrastructure provisioning, monitoring endpoints, and resource management.
Terraform Provider
Infrastructure-as-code provider for automated deployment and management of Eilax™ resources.
Webhooks & Events
Real-time notifications for infrastructure events, alerts, billing, and support ticket updates.
SDKs & Code Examples
Client libraries for Python, Node.js, Go, and more.
Popular Articles
Frequently referenced guides and documentation across all service areas.
Understanding Our SLA Tiers
Detailed breakdown of our 99.999% uptime guarantee, response times, and credit policies.
Read articleMulti-Cloud Architecture Best Practices
Design patterns for high-availability deployments across AWS, Azure, and Google Cloud.
Read articleIncident Response Procedures
Step-by-step guide for security incidents — from detection through containment and recovery.
Read articleDisaster Recovery Testing Guide
How to plan, execute, and validate your DR failover tests with zero production impact.
Read articleNetwork Peering & Interconnection
Setting up BGP sessions, private peering, and cross-connect provisioning between facilities.
Read articleCompliance Audit Preparation
Checklist and documentation requirements for SOC 2, ISO 27001, PCI DSS, and HIPAA audits.
Read articleAPI & Integrations
Programmatic access to infrastructure management, monitoring, and billing.
REST API Reference
Full API documentation for infrastructure provisioning, monitoring endpoints, and resource management.
View docsTerraform Provider
Infrastructure-as-code provider for automated deployment and management of Eilax™ resources.
View docsWebhooks & Events
Real-time notifications for infrastructure events, alerts, billing, and support ticket updates.
View docsCan't find what you're looking for?
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