Compliance

AS Soluciones Digitales S.A. de C.V., doing business as Eilax™ ("Eilax", "we", "us") treats compliance as fundamental to our operations. We maintain strict adherence to international standards, industry best practices, and applicable regulations to ensure the highest levels of security, privacy, and reliability for our clients.

1. Data Protection & Privacy

We are committed to protecting personal data in accordance with applicable privacy laws, including Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and the European Union's General Data Protection Regulation (GDPR) where applicable.

• Data processing agreements (DPAs) available for all clients
• Regular privacy impact assessments conducted on all systems
• Data encryption at rest (AES-256) and in transit (TLS 1.3)
• Strict data retention and deletion policies
• Designated Data Protection Officer (DPO) on staff

2. Industry Certifications & Standards

Our infrastructure and operations are certified and audited against the following international standards:

• ISO 27001:2022 — Information Security Management System
• ISO 9001:2015 — Quality Management System
• SOC 2 Type II — Security, Availability, and Confidentiality
• PCI DSS Level 1 — Payment Card Industry Data Security Standard
• TIER III — Uptime Institute Data Center Design Certification
• HIPAA — Health Insurance Portability and Accountability Act compliance
• CSA STAR Level 2 — Cloud Security Alliance certification

3. Physical Security

Our data center facilities employ multiple layers of physical security to protect your infrastructure and data:

• 24/7/365 on-site security personnel and CCTV surveillance
• Biometric access controls with multi-factor authentication
• Mantrap entry systems with visitor escort requirements
• Environmental monitoring including fire suppression and flood detection
• Secure equipment disposal and data destruction procedures

4. Network & Cybersecurity

We implement comprehensive cybersecurity measures aligned with industry frameworks including NIST Cybersecurity Framework and CIS Controls:

• Enterprise-grade firewall and intrusion detection/prevention systems (IDS/IPS)
• DDoS mitigation with multi-layer protection
• Regular vulnerability scanning and penetration testing
• Security Information and Event Management (SIEM) with 24/7 monitoring
• Incident response plan tested and updated quarterly

5. Business Continuity & Disaster Recovery

Our business continuity and disaster recovery programs ensure service availability and data integrity under all circumstances:

• N+1 redundancy across all critical infrastructure components
• Geographically diverse backup sites with real-time replication
• Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees
• Annual disaster recovery testing with documented results
• Comprehensive business impact analysis reviewed quarterly

6. Environmental Compliance

We are committed to minimizing our environmental impact and maintaining compliance with applicable environmental regulations:

• Energy-efficient cooling and power distribution systems (PUE < 1.4)
• Certified electronic waste recycling and disposal programs
• Environmental management aligned with ISO 14001 principles
• Renewable energy procurement targets and carbon reduction initiatives

7. Data Sovereignty

We understand the importance of data sovereignty for our clients. Our compliance framework includes:

• All primary data centers located within Mexican territory
• Data residency guarantees ensuring customer data remains within specified jurisdictions
• Sovereign cloud options for government and regulated industry clients
• Transparent data processing agreements with clear jurisdictional boundaries
• No data transfers outside of Mexico without explicit customer consent and appropriate safeguards

8. Third-Party Audits & Assessments

We undergo regular independent audits and assessments to validate our compliance posture:

• Annual SOC 2 Type II audit by an independent certified public accounting firm
• Annual PCI DSS assessment by a Qualified Security Assessor (QSA)
• Regular ISO certification surveillance audits
• Quarterly external vulnerability scans by an Approved Scanning Vendor (ASV)
• Compliance dashboards for enterprise customers with real-time visibility
• Audit support and documentation for customer regulatory examinations

9. Regulatory Framework

Our operations comply with applicable laws and regulations across the jurisdictions we serve:

• LFPDPPP — Mexico's Federal Law on Protection of Personal Data
• NOM standards — Applicable Mexican Official Standards for IT infrastructure
• GDPR — European Union General Data Protection Regulation (for EU-facing services)
• CNBV Regulations — National Banking and Securities Commission requirements for financial sector clients
• Industry-specific regulations for financial services, healthcare, and government clients

10. Shared Responsibility Model

Compliance is a shared responsibility between Eilax™ and our customers:

• Our responsibility: Physical security, network infrastructure, platform security, hypervisor-level controls, and compliance certifications for our services
• Customer responsibility: Application-level security, data classification, access management within their environments, and compliance with their own industry regulations
• Shared: Configuration management, encryption key management, and incident response coordination

11. Compliance Assistance

We offer dedicated compliance consulting services to help our customers meet their regulatory obligations:

• Gap analysis and compliance readiness assessments
• Audit preparation support and documentation
• Custom compliance architectures for regulated industries
• Ongoing compliance monitoring and advisory services